We are open during our regular working hours, 9 am – 4 pm, Monday to Friday.
The cost for a call-out covers the initial hour to allow our engineer to identify the issue, determine the parts needed to resolve the problem, and fix it as needed. This must be paid before the time that the call is scheduled.
The amount does not include any part required. All parts required
If the issue cannot be corrected when the engineer is at the site, we will issue a quote for the necessary parts to rectify the problem.
All parts needed for repairs will be billed separately. The customer’s consent must be sought before any order or fitting of replacement parts is made.
Emergency Call Out Rates (Out of hours call out 4pm – 8am)
Please get in touch with us at our office contact number, 020 8281 5190, for more information.